Exchange Hotel

Reviews of Exchange Hotel

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  Simon Shaw Added March 24, 2020

  ★ ★ ★ ★ ★
  Great hotel. You get a clean room, extremely comfortable bed, low noise and a great location just up the road from the Seabus, railway station and Canada Place.
  Service is outstanding and friendly.
  
  Only minor criticism is the shower head and water pressure. You can't adjust the pressure, (of which there is perhaps too much).
  
  Recommended.
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  Johnny Tran Added March 14, 2020

  ★ ★ ★ ★ ☆
  The hotel is absolutely gorgeous. The room are beautiful and very comfortable. The washroom has heated floors and the quality of the shampoo and soaps were top notched. The cleaning lady laid out all my stuff so nicely. I really appreciated that extra touch a lot.
  
  The doormen and the front desk people were very friendly. The doormen always greeted me. The housemaids also greeted me. The elevator system is very interesting and takes a bit to get used to.
  
  The hotel would have received a perfect score from me if it wasn’t for a strange clicking. I had a weird clicking noise in my ceiling and a faint green light. It went off every 2 minutes and made sleeping difficult because I kept expecting it. I had to sleep with ear plugs for 2 nights before finally asking to be moved. I should have asked to be moved sooner, but I was settled in and didn’t want to repack and have to re-iron all my clothes.
  
  After I moved, I wasn’t offered any compensation for the inconvenience so I asked for one. They couldn’t give me anything because I didn’t book directly with them. Even a couple beers from the minibar would have been enough for me to give them a perfect score on this review.
  
  Once in my new room a slept like a baby.
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  Shawn Tan Added March 12, 2020

  ★ ★ ☆ ☆ ☆
  The location was close to the convention centre, but there were several issues with the room:
  
  - We were unable to pay the full amount on check-in so the staff gave us a card that expired after a day. On paying the full amount the next day, the counter staff did not give us a new card. This led to at least a half hour of standing outside the door repeatedly trying use our already deactivated cards.
  
  - The bed frames stuck out way too far out from the mattress. This is true for not only our room, but room of colleagues as well. This underestimating where the bed ended, and getting a heavy dose of bedframe corner served to your shins. Avoid if you have weak knees. My shin still hurts a week later.
  
  - The shower "tray" did not serve its purpose of containing water within the shower area. The design caused water to flow out of the tray and to soak in the floor mat we laid out. Room service drying the area helped.
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  Renai Harivel Added March 04, 2020

  ★ ★ ★ ★ ★
  The staff was absolutely incredible from the time we arrived until we checked out. the rooms are beautiful and very well appointed! the location is very central so whether you’re visiting the Art Gallery, shopping on Robson or wanting to spend time in Gas town - everything is within walking distance. I will book more than one night next time so that we can enjoy the hotel more! We will definitely stay here again!
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  Cassandra Baker Added February 24, 2020

  ★ ★ ★ ★ ★
  The room was immaculately clean, very modern, and stylishly decorated. Beyond this, every single staff member I encountered asked me how my day was going, whether I needed help with anything, and did so with a smile. I had a complimentary toothbrush and toothpaste brought up to my room when I realized I'd forgotten mine, they had complimentary umbrellas to use throughout the day, and they held my luggage for me after checkout as my flight was later in the day. I will be staying at this hotel again for sure. Thank you for such a great experience.

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